The SkyGroup Team has a new team member! Suman Sewraj has joined us as a telesales consultant.
We got to know a little bit more about Suman by asking him a few questions:
Can you tell us a little bit about yourself?
I am 22 years old. I am a problem solver and I like to challenge myself from time to time by problem solving and brainstorming. I like comedy and I’m a happy person that likes to make jokes and laugh. I love everything that has to do with engines and motor mechanics, my hobbies are working on my car, building and working with electronics. I’m always open to helping others wherever I can and I get along with anyone.
What special skills do you think are required to sell over the phone?
The main skills required for telephonic sales are sales skills whereby you are comfortable with the product you are selling as well as your product knowledge which is one of the three main ingredients in successful telemarketing. The other main component is to know your market and who you’re selling to, you also need language/speaking skills so that you don’t mispronounce words or make spelling errors and computer skills so that you need no constant assistance to research and market your product.
What should be the priority in telemarketing according to you?
The main priority in telemarketing is to keep your number of calls high, the more calls you make the greater the chances of success. However you need to research the company or person you are calling to plan your strategy on how you will approach this client as no two clients are the same and every client will require a different approach. Your call cannot sound scripted because you can make 100 calls and say the same words and it will not get you anywhere, so I would say the priority in telemarketing before high volumes of calls is to know your product as well as to know each and every client.
Where would you like to be in your career five years from now?
In 5 years I would like to grow into a senior position whereby I would have a team to manage or to be in control of a department and I would like to be a professional in my field of work.
Who inspires you?
My main inspiration is Dan Lok international business entrepreneur and the king of high ticket sales.
What is your favourite snack?
My favourite snack is biltong.
What is your favourite movie?
My favourite movie is The Fast and The Furious franchise.